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Terms and Conditions

I want you to be delighted with the products and services that you purchase and I'd love to hear your feedback.


Shipping

Once you have placed your order it will be dispatched to you within 24 hours.  You will receive a tracking number, which you can use to track your items. 


Reporting Issues

If an issue does occur, please follow these points:

  • If your order does not arrive within the designated time frame please let me know and I will chase it up for you.
  • If you change your mind once an order has been placed please notify me as soon as possible. Most orders are dispatched within 24 hours. If the order has already left we cannot change it.
  • If you wish to return an item, please do so within 7 days ensuring that it is unopened and in its original condition. I am happy to refund unwanted items provided they are received in their original condition, but I cannot refund shipping costs (dispatched costs or returned costs).
  • If you believe that there is a fault with a product that you have purchased please notify me as soon as possible. Please include full detail(s) of the issue and, if possible, a photograph. I will look into it for you as soon as I am able.